Frequently Asked Questions
Where does Home Vanta ship?
Home Vanta currently ships to the United Kingdom only.
Is shipping free?
Yes. We currently offer free shipping on UK orders.
How long does delivery take?
Orders are normally processed within 1–2 business days, followed by an estimated 3–6 business days of carrier transit.
The estimated total delivery time is therefore 4–8 business days.
Delivery times are estimates and are not guaranteed.
When will my order be processed?
Most orders are processed within 1–2 business days after successful payment.
Can I track my order?
Where tracking is available for your shipment, tracking information will be provided after dispatch.
Can I return my order?
Yes. Home Vanta offers a 90-day voluntary return period for eligible products.
Your statutory UK consumer rights also apply where relevant.
What if my product arrives damaged?
Please contact us as soon as possible and provide your order number and photographs of the damage where possible.
We will assess the issue and work with you toward an appropriate resolution.
What if I receive the wrong product?
Contact us with your order number and details of the product you received.
We will investigate and provide the appropriate next steps.
Do you charge a return fee?
No restocking fee is charged.
For returns covered by our 90-day return policy, Home Vanta provides the return label at no charge.
How long do refunds take?
Once the returned product has been received, inspected and the refund approved, we aim to issue the refund within 7 business days.
Your payment provider may then require additional time to post the refund to your account.
What payment methods do you accept?
We accept major credit and debit cards and any other payment methods displayed at checkout.
Can I change my delivery address after ordering?
Contact us as quickly as possible if you notice an address error.
We will do our best to help, but changes may not be possible once an order has entered processing or been dispatched.
How can I contact Home Vanta?
You can contact us at:
Email: contact@domaine.com
Phone: +44 7460 667522