Refund policy

Last updated: 9 October 2026

At Home Vanta, we want you to be happy with your purchase.

In addition to your statutory consumer rights, we offer a 90-day return period for eligible products.

90-Day Returns

You may request a return within 90 days from the date your order was delivered.

Our voluntary 90-day return policy applies to eligible products whether you have changed your mind or the product has an issue.

Eligibility

To help us process your return, the item should generally be returned in a condition that allows us to assess it.

Where appropriate, please return the product with its original packaging and accessories.

However, nothing in this policy affects your statutory rights where an item is faulty, not as described, or otherwise does not meet the requirements of applicable consumer law.

Faulty, Damaged or Incorrect Items

If your product arrives:

• damaged,
• defective,
• faulty,
• incorrect, or
• materially different from its description,

please contact us as soon as possible.

Please provide your order number and, where useful, photographs or other information showing the issue.

We will assess the issue and provide an appropriate resolution in accordance with applicable consumer law.

This may include a repair, replacement, refund or another appropriate remedy depending on the circumstances.

Change of Mind

If you simply change your mind, you may request a return within our 90-day voluntary return period, subject to the eligibility requirements of this policy.

Your statutory cancellation rights for online purchases are separate and are not removed by this voluntary 90-day policy.

Return Shipping

For returns covered by our 90-day return policy, Home Vanta provides the return label at no charge.

Customers can download and print the return label provided for the return.

There is no restocking fee.

Refunds

Once your returned item has been received and inspected, and the refund has been approved, we will issue the refund within 7 business days.

Refunds are normally issued to the original payment method used for the purchase.

Your bank or payment provider may require additional time to display the refunded amount in your account.

Statutory Cancellation Rights

For most goods purchased online, UK consumer law provides a statutory cancellation period.

You generally have 14 days from receiving the goods to tell us that you wish to cancel, followed by a further period to return the goods.

Certain products and circumstances may be excluded from statutory cancellation rights.

Nothing in this policy is intended to restrict, exclude or replace rights that cannot legally be excluded.

How to Request a Return

To request a return, contact:

Email: contact@domaine.com

Please include:

• Order number
• Name used for the order
• Reason for the return, where applicable
• Photos or supporting information if the product is damaged or defective

We will provide the appropriate return instructions.

Important

We do not intend this policy to limit your legal rights.

UK consumer law provides protections for goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.